Keller, Thomas; Savarimuthu, Bastin Tony Roy - In: Journal of Electronic Commerce in Organizations (JECO) 15 (2017) 2, pp. 1-15
Social norms constrain behavior of individuals either through obligating or prohibiting certain types of behavior. Norm-based mechanisms have only recently found applications in enhancing decisions of knowledge workers in an automated business process management context. The norms inferred in...