Patil, Shrinivas; Wongsurawat, Winai - In: Journal of Enterprise Information Management 28 (2015) 1, pp. 60-76
Purpose – The purpose of this paper is to understand the roles various drivers such as cost, strategy and risk play when business process outsourcing/information technology enabled services (BPO/ITES) firms in India outsource their information technology (IT) functions to third-party vendors....