Purpose A three-year study of information technology and information systems management in South Africa has delivered (amongst other things) a bibliography and a new reference model. The paper aims to discuss this issue. Design/methodology/approach The new reference model indicates the key...

Today, most organisations are using packaged software for their key business processes. Enterprise resource planning, supply chain management, customer relationship management and electronic commerce systems enable organisations to improve their focus of using information systems to support...

This paper argues that enterprise scale information systems integration should be driven by business value propositions rather than system level requirements. It reviews the existing literature of value and presents a summary of the issues and insights. A study of attitudes and perceptions from...

Enterprise application integration (EAI) technologies provide the means to integrate strategic business solutions within and across the component parts of organisational information system infrastructures. The continuing development of both digitally integrated business models, through various...

The conditions of change and complexity that characterise the new environment are forcing companies to adopt more flexible organizational structures that allow a quicker adaptation to these continuous changes. States that there are very few companies with enough resources to form their own value...

This paper proposes an “innovative” approach to the evaluation of information systems projects to support pharmaceutical clinical trials. The IS evaluation process for these projects closely follows that described in the Management of Innovation literature using methods which are highly...

The economic justification of investments in information technology (IT) is a basic issue for IT management in private and in public‐sector organisations. Usually, the expenses made for any investment are compared to the cost saved. While the costs for implementing a new system are uncertain,...

In this paper, we consider the synergy between two areas of information system (IS) literature: that concerned with the evaluation of IS and that concerned with explaining the phenomenon of IS failure. On the basis of an analysis of both areas, a model is presented which attempts to integrate IS...

The purpose of evaluating enterprise resource planning (ERP) systems ought to be to improve the systems' life cycles. In this paper, narratives are proposed as a means of improving ERP systems as a complement to traditional evaluation methods. The potential of narratives is that they can convey...

Web services promise the ability to reduce the time and cost involved in developing, supporting and integrating the internal information systems within a single organization. They also promise the ability to quickly and effectively integrate information systems with those of customers, suppliers...