Haar, Jarrod M.; Spell, Chester S. - In: Journal of Enterprise Information Management 21 (2008) 2, pp. 162-178
Purpose – The paper seeks to understand the adoption rates of total quality management (TQM) by New Zealand firms, and the role that organisational size plays in determining adoption rates. Design/methodology/approach – A survey of 997 random New Zealand firms of all sizes yielded 228...
