Purpose – Integration is a critical success factor for achieving a mature level of e‐government. This research seeks to identify barriers to e‐government integration (EGI). Design/methodology/approach – Semi‐structured interviews were conducted with 14 consultants with significant...

Purpose – This paper aims to present a discussion of the critical success factors (CSF) that affect the acquisition process for enterprise resource planning (ERP) software. Design/methodology/approach – The research strategy was a multiple‐case design with three organizations that had...

Purpose – This paper aims to acquire underlying knowledge of how IT is adopted in private sector organisations and further explore what factors impact its adoption (optimistically and pessimistically). Design/methodology/approach – An interpretive and qualitative multiple case study approach...

Purpose – To reveal the mechanisms determining the success of ERP implementations on the basis of research conducted among practitioners dealing with ERP projects. Design/methodology/approach – A collection of potential ERP implementation success factors was identified. The respondents...

Purpose – The purpose of this paper is to examine the critical success factors of ERP implementations in Belgian SMEs and to identify those success factors that are specific to a SME environment. Design/methodology/approach – The authors survey the literature to discover and classify...

Purpose – The purpose of this paper is to explore enterprise resource planning (ERP) implementation project performance of successful and unsuccessful implementations; critical elements (CEs) that are conducive to success; and whether implementation project performance and CEs vary across the...

Purpose – The purpose of this paper is to present the findings of a study which is based on the results of a comprehensive compilation of literature and subsequent analysis of ERP implementation success factors in the context of Indian micro, small and medium‐scale enterprises (MSMEs). The...

Purpose – The purpose of this paper is to identify the critical success factors in gaining user customer satisfaction in IT outsourced services and find how it helps in the competitive advantage and customer retention for the service provider. Improving the service quality and customer...

Purpose – Existing models of critical success factors of software projects have less concentration on communication, team, project management and product related factors. Hence, the purpose of this paper is to develop a conceptual model of critical success factors (CSFs) for software...

Purpose – Delivering benefits from ERP II is challenging and the purpose of this paper is to investigate the allocation of resources contributing towards benefits realisation. Design/methodology/approach – A case‐study investigation was based on a five‐month placement within the project...