Al-Hubaishi, Hajar Saeed; Ahmad, Syed Zamberi; Hussain, … - In: Journal of Enterprise Information Management 30 (2017) 1, pp. 4-16
Purpose The purpose of this paper is to identify service quality dimensions and their sub-dimensions for mobile government services. Despite studies conducted on mobile services, there is lack of a comprehensive framework of mobile government service quality. Researchers and practitioners must...