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SECTION 3: A COLLECTIVE LEARNING-LEARNING ORGANIZATION APPROACH - Eyes wide shut? Querying the depth of call centre learning
Houlihan, Maeve - In: Journal of European industrial training 24 (2000) 2-4, pp. 228-240
Persistent link: https://www.econbiz.de/10005896130
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Number 2-3-4 - Human resource development: Sectoral and intervention level evidence of human capital accumulation - Managing to manage? Stories from the call centre floor
Morley, Michael; Gunnigle, Patrick; Heraty, Noreen; … - In: Journal of European industrial training 25 (2001) 2-4, pp. 208-220
Persistent link: https://www.econbiz.de/10005893155