With the purpose of creating a forum for discussion on the scope and nature of building performance evaluation. This paper provides a definition of performance measurement from an organisational perspective, and a review of three leading industry tools for post‐occupancy evaluation that...

The development of virtual working practices heralds a technology led revolution in the way of working for some types of business. For those which adapt successfully, this appears to offer the potential of a virtuous circle of process effectiveness and efficiency. For the laggard business, there...

Purpose – This is a conceptual paper for facilities management (FM) practitioners and FM researchers. The paper seeks to analyse a number of well‐documented successes and failures in military exploitation of innovation, and identify several recurrent facets that resonate with the...

Purpose – The purpose of this paper is to report on a study based around a commercial facilities management (FM) service provider's creation of an internal benchmark of how services for an acute hospital perform in terms of service quality. Design/methodology/approach – The paper presents...