The Higher Education Funding Councils in the UK are working with higher education institutions (HEIs) to develop a reliable, accurate and relevant set of Key Estate Ratios (KERs). A successful pilot study was carried out in 1998/99, with a national project ‐ including full data collection from...

Purpose – Quality function deployment (QFD) is a method for structured product planning and development that enables a development team to specify clearly the wants and needs of customers. This method has been successfully employed in the construction industry in developed countries. However,...