Lai, Joseph H.K.; Yik, Francis W.H. - In: Journal of Facilities Management 6 (2008) 4, pp. 279-289
where cost‐effective operation and maintenance (O&M) of their facilities are essential. A benchmarking study was carried out … for use in collecting data, which include the hotels' characteristics, their expenditures on maintenance and project works …, in‐house manpower and payroll, contract maintenance costs, and utilities costs and consumptions. Findings – Energy cost …