This paper offers an in‐depth guide to the soft skills and techniques required to address the human component of a major organisational move. It discusses the communication tips, tactics and techniques to be used with team members, employees, vendors and customers. In doing so, it will convey...

Purpose – Teams and teamworking has now become a common form of work structure in most organisations, including facilities management. The human interactions which occur when people work together in groups is still problematic. In this study human factors are identified and the purpose of this...