Purpose: Emphasizing that errors are unacceptable and will be sanctioned does not prevent that errors are made – but can cause workers to cover up mistakes. Making an effort to identify things that go wrong to learn from them and prevent errors in the future offers a more fruitful approach....

Purpose This paper aims to identify social psychological root causes of misconduct by traders and offers practical guidelines to prevent misconduct. Design/methodology/approach The authors use insights on social psychological mechanisms to examine current business practices observed in the...