The world of offshoring has come a long way in recent years. This experience allows us to make certain inferences about … offshoring, a summary of best practices, and to answer the key questions in the minds of management today regarding this massive …

U.S. banks are increasingly outsourcing an expanding range of their operations to third-party service providers. Recent … industry estimates show that outsourcing by U.S. banks accounts for almost 20 percent of their information technology services … engaging in ‘cross-border outsourcing’. Notwithstanding the potential cost savings that can result from outsourcing offshore …

We survey the literature on the effects of public sector outsourcing. Guided by theory, we systematically arrange … indicates that public sector outsourcing generally reduces costs without hurting quality. This is clearly the case for … "perfectly contractible services" like garbage collection, but outsourcing often seems to work reasonably well also for some …