U.S. banks are increasingly outsourcing an expanding range of their operations to third-party service providers. Recent … industry estimates show that outsourcing by U.S. banks accounts for almost 20 percent of their information technology services … engaging in ‘cross-border outsourcing’. Notwithstanding the potential cost savings that can result from outsourcing offshore …

reference data function is provided in this article. We close by presenting the primary risks associated with outsourcing a …

This articles reports the findings of the 2003 Offshoring survey that was conducted in order to identify key trends and … explosive issues around jobs displacement, community relations, protectionist ‘backlash’ against offshoring, and workers …

This paper identifies the offshoring trends, drivers, risks/challenges, and their impact on financial services … institutions. It sets out a new value proposition to maximize the offshoring benefits for the financial institutions, based on … lessons learnt and offshoring capabilities of service providers. …

The world of offshoring has come a long way in recent years. This experience allows us to make certain inferences about … offshoring, a summary of best practices, and to answer the key questions in the minds of management today regarding this massive …

The number of financial services firms that are using contact center offshoring has been on the increase in recent …, rewards, and best practices in offshore contact center sourcing, using lessons from both the offshoring pioneers and from the …

Outsourcing has been increasing in recent years as more firms in the developed countries have decided to outsource part … of their production activities to their subsidiaries or local firms in the developing countries. Outsourcing either … rise in outsourcing activities has created both new opportunities and challenges to the developing countries, not only in …