Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business customers only products and services that solve isolated...

During the past decade or so, financial institutions have been facing some of the most challenging times in their history. The world has become a much more open place, with competition coming from many sources that were of no great significance previously. Information is available freely and...

The financial services industry is undergoing one of the most tumultuous times in its history and the consequence has been a precipitous decline in the public‟s trust in the industry and in its leadership. This article provides an overview of the construct of trust, describes why crisis events...

Launched in early 2005, Zopa is a peer-to-peer online brokerage that couples British residents who want to lend with those who want to borrow. The company represents a new business model in the retail financial services industry, and since Zopa is not technically a bank and does not lend money...

This paper analyzes how international marketing researchers deal with cultural differences in the modern global economy. A survey was designed to examine several hypotheses related to the evolving diversification of cultural factors in a worldwide setting, given international managers’ product...

This paper aims to outline the common pitfalls that could impede the effective transformation of wholesale and corporate banking portals; to provide insights that will help organizations identify whether or not their own programs may be heading for the same challenges; and to suggest tactics and...

The initial hype about service-oriented architecture (SOA) is over, and it seems that it is not the next revolutionary step after centralized architectures. On the other hand, the paradigm may still be of use for financial services institutions (FSIs). <p> Lack of consequence in some recent SOA...</p>