This article investigates how, and with what success, global organisations design computer-based systems for knowledge sharing which aim to balance centralised and standardised approaches against more diverse local needs. The empirical basis for the article is provided by an analysis of two...

The recent major changes in the general insurance sector have significantly increased the need for the development and use of IT for business innovation. This paper uses the case study method to explore how a Jamaican general insurance company responded to these pressures by establishing a...