Towell, Elizabeth R.; Lauer, Joachim; Mcfadden, Kathleen L. - In: Journal of Global Information Management (JGIM) 4 (1996) 2, pp. 25-33
This study explores the role of Information Systems (IS) personnel in US firms in the ISO 9000 registration process. ISO 9000 quality standards have been adopted by thousands of firms worldwide; registration to one or more of these standards is widely regarded to be a competitive necessity for...
