Purpose – It is well‐known that a decrease in economic resources in health care results in increased workload, stress and pressure on personnel. The main aim of this study was to explore and understand how personnel in health care were influenced by multiple obligations in the context of a...

Purpose – Inquiries into healthcare organisations have highlighted organisational or system failure, attributed to poor responses to early warning signs. One response, and challenge, is for professionals and academics to build capacity for quality and safety research to provide evidence for...

Purpose – The aims is to consider the political and ethical challenges involved in conducting ethnographic managerial/organisational behaviour research within the highly regulated health and social care context, in light of the emergence of more stringent “ethical approval” policies and...

Purpose – There have been profound changes in the Portuguese national health system (NHS), instigated under the influence of managerialism and the new public management (NPM) “philosophy”. These changes have been in line with what has happened in other developed countries. At the beginning...

Purpose – The aim of this study is to investigate sensemaking as interaction among team members in a multi‐professional team setting in a new public management context at a Swedish Child and Youth Psychiatric Unit. Design/methodology/approach – A discursive pragmatic approach grounded in...

Purpose – The purpose of this paper is to document everyday practices by which hospitalist physicians negotiate barriers to effective teamwork. Design/methodology/approach – Ethnographic observation with a sample of hospitalists chosen to represent a range of hospital and practice types....

Purpose – Recognition of the importance and difficulty of engaging physicians in organisational change has sparked an explosion of literature. The social identity approach, by considering engagement in terms of underlying group identifications and intergroup dynamics, may provide a framework...

Purpose – The purpose of this paper is to understand the role of management group meetings (MGMs) in hospital organization by examining the social interaction in these meetings. Design/methodology/approach – This case study approaches social interaction from a structuration point of view....

Purpose – The purpose of this paper is to contribute toward a deeper understanding of the new roles, responsibilities, and job characteristics of employees in Lean healthcare organizations. Design/methodology/approach – The paper is based on three cases studies of healthcare organizations...

Purpose The purpose of this paper is to examine whether occupational health and safety (OHS) management used to manage musculoskeletal disorders (MSDs) in the aged care sector reflects contemporary research evidence of best practice to reduce the incidence of these disorders....