Jung, SoYeon; (Sunny) Kim, Jungsun; Farrish, John - In: Journal of Hospitality and Tourism Technology 5 (2014) 3, pp. 210-228
Purpose – The purpose of this paper is to provide a benchmark for hotel operators to understand in-room technology trends and the impact of in-room technology on business performance. Design/methodology/approach – The survey questions are based on existing literature and suggestions from the...