Purpose – This paper aims to examine a case study of an Indian public sector bank (PSB) to better understand the employee's experience of the change, specifically top‐down culture change. Design/methodology/approach – This study uses a qualitative case study approach to describe and...

Purpose – The purpose of the present paper is to examine the role of sensitivity training (ST) methods at higher education institutions as a service provider for future managers’ qualifications. Design/methodology/approach – A qualitative content analysis of the narratives logs of...