Knowledge management (KM) attracts more and more attention nowadays in either research or practice. Organisations often spend a lot of time and money to launch strategic KM initiatives without first assessing whether or not their culture is ready for the implementation of such initiatives. If...

Managing knowledge of plant maintenance in a power utility company is vital to the provision of a safe and reliable electricity supply to two million domestic and commercial customers. The business is built on a lot of expertise, techniques and experience of all of its employees from...