As a result of today's competitive business environment, companies have been trying to improve the utilization of funds effectively in their budgets for information technology investments. These companies retrieve more information with the same set of resources by means of business intelligence...

This paper examines three converging trends in the public sector in the early years of the 21st century: the loss of critical knowledge due to large numbers of retiring government workers, the increasing demand for information and communications technology needed to maintain growth in the scale...