Kianto, Aino; Hurmelinna‐Laukkanen, Pia; Ritala, Paavo - In: Journal of Intellectual Capital 11 (2010) 3, pp. 305-325
Purpose – As service companies are occupying an increasingly significant place as drivers of economic growth, there is a pressing need to understand their peculiarities in order to facilitate their effective management and governance. One important area in which this kind of understanding is...