Zardini, Alessandro; Ricciardi, Francesca; Rossignoli, … - In: Journal of Intellectual Capital 16 (2015) 4, pp. 835-859
Purpose – The purpose of this paper is to shed light on how the relational capital of the information technology (IT) department creates value in organizations. In addition, the paper presents a multi-dimensional scale to measure and manage relational capital in the IT department....