Purpose This paper aims to explore the relationship between face-to-face social networks and knowledge sharing. Design/methodology/approach Qualitative data gathered through 25 semi-structured interviews in five manufacturing firms were collected and analysed. A grounded theory approach was used...

Purpose – The purpose of this paper is to explore the impact of national culture on the structured knowledge transfer from a US‐based (onshore) technical support center to an offshore support center in China. Design/methodology/approach – The research was conducted as an interpretive case...