Purpose This paper aims to critique a facilitated knowledge management (KM) process that utilises filtered big data and, specifically, the process effectiveness in overcoming barriers to small and medium-sized enterprises’ (SMEs’) use of big data, the processes enablement of SME engagement...

Purpose The purpose of this study is to provide a granular description of how organizational members construct common knowledge practices in the context of organizational meetings. Design/methodology/approach A longitudinal interpretative case study methodology was used to collect data from a...

Purpose – Research on knowledge loss is at an early stage of evolution. This paper seeks to extend the existent literature through an exploratory investigation of the drivers and impacts of knowledge loss, as well as associated retention strategies within manufacturing and service operations....

Purpose – This paper aims to build on existing theory of knowledge sharing barriers (KSBs) by exploring the concept in the relatively under-researched context of social service not-for-profit organisations. Design/methodology/approach – In this study, case study methodology was used....

Modern commercial organisations are facing pressures which have caused them to lose personnel. When they lose people, they also lose their knowledge. Organisations also have to cope with the internationalisation of business forcing collaboration and knowledge sharing across time and distance....

This article deals with a field which gets little or no attention in the research done into knowledge management: small and medium‐sized companies. In the first part of this article a conceptual model will be developed. This model can be used to analyse the most important knowledge management...

Two knowledge‐sharing systems were deployed on the same platform within the same organization. One was more successful than the other. Interviews with users showed several factors related to work flow, collaboration practices, and the nature of the documents being shared that affected success....

The knowledge‐based theory argues that the strategy of internal diversification reflects a process of branching‐out, combination and transformation of the organization’s traditional knowledge bases. From this theory, this paper has the purpose to describe the cycles and phases in the...

Purpose – This paper attempts to understand the reasons for knowledge management (KM) project failure. Design/methodology/approach – Five well‐documented cases of KM project failure in the current literature are reviewed. For each case, the authors examine the circumstantial elements of...

Purpose – To propose a holistic framework for understanding the “knowledge‐management (KM) gap” – illustrating six types of gaps that might occur within KM activities. Design/methodology/approach – The content‐analytical approach with the thematic analysis was implemented in the...