Lin, Chinho; Yeh, Jong‐Mau; Tseng, Shu‐Mei - In: Journal of Knowledge Management 9 (2005) 3, pp. 36-50
Purpose – To propose a holistic framework for understanding the “knowledge‐management (KM) gap” – illustrating six types of gaps that might occur within KM activities. Design/methodology/approach – The content‐analytical approach with the thematic analysis was implemented in the...