Why is it so difficult to make change happen? Many companies fail because they do not have the right internal structure and mindset to succeed. The author illustrates how to manage change effectively by examining how product‐based companies must transform to launch true service‐driven...

The idea of knowledge work has been around for some time. Mintzberg spoke about “knowledge intensive firms” outlining differences between knowledge intensive organizations and professional bureaucracies. A professional bureaucracy, for instance, typically relies on standardized knowledge,...

Intellectual capital, intangible assets and knowledge creation are all concepts that are strongly linked to the phenomenon of knowledge management. Yet they have only been parallel to each other. This controversy between different approaches has also resulted in vague definitions of knowledge...

Today’s competitive focus manifests itself with the strategic management of unique operational resources that impact the rules of competition, rather than a market‐based view where the firm follows the rules dictated by markets. Knowledge management becomes hereby a vital prerequisite. This...

This research examines the linkages between human resource management and knowledge management. Specifically, the association between four areas of human resource management (training, decision‐making, performance appraisal, and compensation and reward) with the five areas of knowledge...

Knowledge management (KM) is popular within the engineering industry. With increasing investment in KM projects, companies are looking for ways to justify their effort. This research develops a framework to assess the contribution of KM solutions within a business against its corporate...

Knowledge management professionals have a unique opportunity to help organizations shift from the mechanistic linear thinking of the industrial age to a more dynamic view of the world being ushered in by discoveries in the new sciences and human behavior fields. Intellectual capital and balanced...

In the last five to six years, we have seen plenty of knowledge management (KM) projects comeand go. Many of these projects were successful and organizations are still leveraging benefitsfrom their KM systems. However, it is also fair to say that a considerable proportion of...