Purpose: This paper aims to demonstrate how the integration of netnography and business analytics can support companies in the process of value creation from social big data by leveraging on customer relationship management and customer knowledge management (CKM). Design/methodology/approach:...

Purpose This paper aims to investigate the role of design as a knowledge translation mechanism in R&D-oriented open innovation. In particular, the paper intends to look at how design can be used as a means of knowledge transfer among various stakeholders who speak different languages and have...

Purpose – What is the role of managing knowledge within organizations? This is one of the fundamental research and practical questions which has animated and moved forward the rich scientific debate around the management of knowledge resources. This article aims to introduce the focus of the...

Purpose – Companies coping with global business are called more and more to lead their transformation into intelligent organizations, i.e. organizations able to leverage their intellectual capital to achieve their business objectives and envision new development paths. This paper, assuming...

Purpose – This introduction paper to the special issue on “The twenty‐first century knowledge‐based value drivers of innovation and sustainable development” aims to focus on such relationships between knowledge, learning, capabilities, innovation and competitive advantage in different...

Purpose: Successful businesses demand high-performing human resource management practices (HRMP) and effective knowledge management capacity (KMC) to enhance the overall organizational performance. Rapid growth of both local and multinational companies operating in knowledge-intensive...

Purpose: This study aims to investigate the Big Social Data (BSD) paradigm, which still lacks a clear and shared definition, and causes a lack of clarity and understanding about its beneficial opportunities for practitioners. In the knowledge management (KM) domain, a clear characterization of...

Purpose – This study aims to identify and compare the knowledge and information retrieval needs from past projects and for future work among Italian and Japanese engineers. Engineering work, which is knowledge-intensive, is all the more critical as it both uses and generates knowledge for...

Purpose – The purpose of this paper is to investigate the role and the relevance of knowledge‐based capital as a strategic resource and a source of regional innovation capacity. The paper identifies human, relational, structural and social capital as the four main knowledge‐based...

Purpose – The purpose of this paper is to analyse the knowledge dimensions grounding regional development dynamics. Design/methodology/approach – The paper first provides a knowledge‐based interpretation of regional development and afterwards the knowledge assets categories at the basis of...