Examines the changes facing middle managers as organizations move to leaner, empowered organization focused on delivering service to customers. The model of the inverted triangle leaves middle managers still in the middle, but now confused as to their new role – their world is literally...

Describes the author′s concept of 20/20 vision in business and the practice of “20/20 Realities” as a means of anticipating coming changes in the information economy.

Purpose – The purpose of this paper is to introduce the concept of information transparency in a for‐profit business environment, and explain the importance and relevance of the concept in creating a transparent organization. Design/methodology/approach – Through a review of a sample of...

Upward feedback surveys are a way to collect anonymous information from subordinates on management dimensions that are important to the organisation. In addition to being a source of information for development and performance appraisal, the information, when aggregated across managers, can be a...

To meet the information processing needs of the new global organisation, IS/IT managers and their IS/IT staff need to develop new skills, so that they may be more focused on the business rather than on technical processes. In exploring the theme of the changing role and contribution of the IS/IT...

Process redesign is not always successful and is almost always accompanied by pain or at least unpleasant side effects. Many companies have undertaken reengineering efforts only to abandon them with little or no positive results. As important as it is to understand how to reengineer, it is...

Purpose – The purpose of this paper is explore career management strategies used by information technology (IT) professionals full‐time employed in offshore outsourced IT firms in Sri Lanka; and to evaluate those against hierarchical plateau, job content plateau, firm size, and individual...

Purpose – The main purpose of the paper is to assess and suggest the ways and means to enhance a collaborative knowledge sharing culture in academic institutions, with special reference to information technology (IT)‐related education in the Management Faculty of the University of Pune....

Purpose – This paper aims to review the evolution of management education primarily over the last 50 years and seeks to identify the challenges and lessons learned in management education and to assess the potential for change. To gain insight into these issues the authors draw on the...