Bell Canada, the telecommunications provider for Ontario and Quebec, the two largest provinces in Canada, has embarked upon a change programme for its 50,000 employees as it moves from the monopolistic environment that it has operated in for over 100 years, to one where competition and marketing...

Investigates the nature of role stressors and its impact on job tension in predicting outcome constructs. The research examines the relationship that exists between the three organizational cultures and the role stressors within a business environment. The best fit model is statistically created...

This study investigates the compatibility of leadership values taught on MBA programmes in the United Kingdom (UK) and the expected, accepted and effective leadership values in three non‐western cultures. The study was conducted on 272 full‐time MBA graduates from Asian, Arab and African...

Charts the history of management development in the Shell organisation. Techniques established over many years were suddenly challenged by the economic forces of liberalisation, globalisation and technology. In particular, Shell identified two types of organisation that could profit – the...

Defines the concept of corporate culture and shows how it affects organizations (both positively and negatively). Corporations that have been successful in establishing and fostering positive cultures are profiled. The authors find that an effective culture must be aligned with employee values...

Internationally, a certain market failure has become apparent in terms of the effective engagement of small business owner‐managers in business support programs, and in the wider concept of life long learning. There exists a cultural gap between support agencies and the small business...

This is a review article on the effectiveness of cross‐cultural managements of multinational companies. Analysis is based on the relationships between national and corporate culture and these corporate cultures vary across nations and how multinational companies can adopt the national...

Three years ago the top management in Fiat realised that their managers must not only cross physical national boundaries to operate successfully in the global marketplace, but must also think and plan across and within all the diverse cultures of the globe. From this vision, a comprehensive and...

In a three‐year study of a firm undergoing major technical changes, the factors related to successful implementation of a JIT programme were determined. These factors could all be categorised as human relations or organisational behaviour issues and included: (1) communication skills, (2)...

Discusses how an in‐progress management development programme became the vehicle of a “cultural revolution” after acquisition by another company and helped to consolidate the new combined enterprise because of its timely and fortuitous emphasis on team building. Gives details of subsequent...