This paper opens by reviewing the market for NVQs in management, their status in higher education and evidence for … their effectiveness as vehicles for management development. The delivery and assessment of Management NVQs are then … considered against a value‐adding paradigm and it is proposed that Management NVQs focus on routine aspects of management and are …

Policy services have generally escaped performance evaluation techniques. Traditionally, the evaluation of the quality … potentially provides guidance for the development and evaluation of policy services and should lead to greater customer …

Explores the role of evaluation in a business process re‐engineering initiative and its relationship with … organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re … effectiveness and user acceptability. Discusses the evaluation results of the implementation of business process re …

Introduces the key issues in management development that this special issue aims to tackle. These include: what is … management development? Why is management development worthy of our attention? What is to be learnt and when? What are the most …, considers the evaluation of development programs where learning becomes a two‐way process.  …

Management development (MD) is defined as the system of personnel practices intended to ensure that an organization can … systematic evaluation of MD practices, should receive more attention. The article compares the results with those of earlier …

them more effective once in the local culture. A proposed expatriate management effectiveness questionnaire (EMEQ) is …

Suggests that management development evaluation is fraught with problems as the relationship between cause and effect … the strengths and limitations of the product, both as an evaluation instrument and as an aid to management effectiveness.  … variables. Describes the difficulties of designing an evaluation along traditional lines and suggests an innovative methodology …

Describes how quality programmes have evolved and discusses uses and criticisms of total quality management (TQM). TQM … new; it is actually effective and efficient management, but it does far more than sharpen fingers at those who deliver … a customer focus, employee training and empowerment, top management support and commitment. However, no tool, TQM …

Focuses on how behaviour changes in an organization should be evaluated following management development. Describes the … evaluation strategy, the rationale for this, and problems associated with such a strategy, following a team‐building programme of …