Purpose – The purpose of this paper is to investigate the importance of willpower in acts of leadership and, if … significant, how a leader should develop his or her willpower in order to take a greater leadership role. Design … both a recent survey of leadership acts and on related theoretical material. Findings – Willpower governs acts of …

Based on early and recent thoughts of total quality management and the new emerging field of human performance … that focuses on providing solutions to organisational problems and has a lot to share with total quality management …

philosophy are true, they result in a radically different understanding of effectiveness and how to produce the highest quality …

knowledge dissemination have an impact on the product quality. Proposes a structural model of the impact of knowledge management … on the quality of a new product. Employing confirmatory factor and regression analysis, examines the relationship between … KM and product quality, and finds some interactions between KM and moderators also have significant effect on product …

In recent years, the transformational leadership construct has become a popular topic in leadership literature …. Generally, the view is held that transformational leadership is superior to the more conventional transactional leadership and … produces desirable leadership outcomes. The claims made for transformational leadership have been largely reported outside the …

Vision. Your opinions about management, leadership, employees and business problems will never be quite the same after …

this issue in Vietnamese case, a special case for the transition process. An investigation into the graduate quality …Purpose – The purpose of this exploratory and analytical study is to investigate some quality indicators of graduates … in business master programmes in Vietnam and the perception gaps of graduate quality if any among the three primary …

Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice … and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its … decentralization. The key elements in both quality and decentralization are the three building blocks of front and back line (or centre …