Safavi, Homayoun Pasha; Karatepe, Osman M. - In: Journal of Management Development 38 (2019) 4, pp. 288-297
Purpose: Drawing on job embeddedness (JE) and reformulation of attitude theories, the purpose of this paper is to propose a conceptual model in which JE mediates the influence of job insecurity (JIS) on quitting intentions and service recovery performance (SRP). Design/methodology/approach:...