have already been widely addressed in the quality literature. Instead, the focus is on quality in management performance …The aim of this paper is to look beyond the application of quality management controls, assurances and standards which … variables and environmental change. Some of the influences on management development are considered. These include: the effect …

seeking to implement empowerment: organizations should set the unifying vision for empowerment at the top management level … article concludes that organizations should view middle managers as “bridges” rather than “blockages” to the implementation of …

This paper investigates the position that management “competencies”, and particularly those associated with “high‐performance … and performance management. It argues that attempts to do this are overly simplistic and ultimately meaningless. Using two …”, can be identified, objectified and “made public” in such a way that they can be used in management selection, development …

introduced conceptual and managerial frameworks provide a foundation to the understanding of organisational performance. They … also strive to offer a foundation of understanding to management and leadership and how they complement each other … organisational performance and how we present and reflect on information that appears to be “linear” although it is not necessarily …

Empirically examines the relative importance of technical and organizational factors in the implementation of flexible … analysis which was performed with the level of perceived success of FMS implementation as the dependent variable. All … organizational factors (i.e. team approach, employee commitment and top management involvement) entered the model, suggesting that …

manner. Innovative, customer‐driven organizations are more likely to succeed. Total quality management (TQM) is a management … establishment of the Malcolm Baldrige National Award in 1987 and Deming′s management philosophy have both contributed significantly … global environment. Discusses the Malcolm Baldrige Award criteria and the tools which management must employ in order to …

“model” of postgraduate management course internationalisation may have begun to emerge. In this article a survey of the …

management development to improve strategy implementation demands a more sophisticated approach than tends to be used currently …Implementation is widely recognised as one of the greatest Achilles’ Heels for all strategy initiatives. Many … organisations have tried to overcome this problem through building the management competencies of their managers. What tends to be …

implementation to the non‐technical, namely, the social aspects. This paper follows the current trend by considering the role of … leadership in diffusion and implementation of e‐mail. A case study which describes the introduction of e‐mail to a university …