Introduces the knowledge value chain model as a knowledge management (KM) framework. The model consists of knowledge infrastructure (knowledge worker recruitment, knowledge storage capacity, customer/supplier relationship and CKO and management), the process of KM (knowledge acquisition,...

Seeks to understand whether the level of knowledge acquisition from customers and the participation of employees in knowledge dissemination have an impact on the product quality. Proposes a structural model of the impact of knowledge management on the quality of a new product. Employing...