Purpose – The purpose of this paper is to propose a conceptual framework that explores the relationships among the following constructs: corporate/organisational culture, market orientation, organisational commitment and organisational performance in non-profit organisations....

Purpose – This paper aims to present the results of an empirical study identifying desktop managers who spend all of their time engaged with the computer and the effects this has on organizations. Design/methodology/approach – A survey was administered to 30 organizations in a southwestern...

Despite long‐standing legislation within the UK, women are still generally under‐represented at managerial level within organisations. One method of making a difference to this situation is the provision of positive action training and this paper summarises the arguments for and against...

Studies of management development (MD) can be pursued at company, sector or national levels. “Sector” studies of MD are quite rare, despite providing a potential natural “laboratory” in which a variety of approaches to MD can be studied. The research here was concerned with MD in local...

Purpose – This study seeks to understand the relation between public volunteerism and the role of local government agencies to attract and manage volunteers. Design/methodology/approach – The study is based on purposive sampling, comprising 37 cities within a 50‐mile radius around...

Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined through...

Contends that public service quality is necessarily a democratic concept. Because the public generally has no choice and/or is disempowered, dependent or excluded in relation to the services it is entitled to, quality, both in its technical and non‐technical dimensions, must be defined through...

Drawing on Price Waterhouse Cranfield survey data, examines whether the common challenges to local authorities in Europe have resulted in similar national trends in human resource management. Compares public and private sector developments in line management responsibility, remuneration,...