Purpose – The purpose of this article is to illustrate and address idea gaps to bring improvement and add value to organizations. Design/methodology/approach – A framework for ideas is developed to enhance and extend conventional management theory and practice. Findings – It recognises the...

This research was conducted in order to determine what variables would give small businesses (defined as any firm with less than 100 employees) an advantage versus larger businesses in attracting and maintaining employees while optimizing their performance. Job enrichment, employee recognition,...

In the last couple of years, attention to organisation socialisation has increased greatly; this is the learning process by which newcomers develop attitudes and behaviour that are necessary to function as a fully‐fledged member of the organisation. After all, the more effective and efficient...

Purpose – To assess the attitudes toward service delivery of employees in Australian hotels with a long‐term view of establishing job service “norms” against which candidates may be ultimately evaluated. Design/methodology/approach – Lee‐Ross's Service Predisposition Instrument (SPI)...

Purpose – The purpose of this paper is to examine the nature, strength and significance of the links between organisational justice, job satisfaction and work performance. Design/methodology/approach – Using a self‐administered questionnaire 1,500 employees from 29 organisations were...

Purpose – The purpose of this paper is to identify predictors of charlatan behaviour and investigate relationships among the construct and other variables like: trust in management, organisational commitment, turnover intention, supervisory support, job performance and some job characteristics...

Practitioners and researchers agree on the importance of mentors, even though the spontaneous creation of mentors and protégés is little understood. The mentor‐protégé creation process is addressed, and the individual and organisational benefits, and the role of protégés in the...

The case is forcibly stated for a new style of management focused on the needs, expectations and participation of health care employees at all levels. Only collaborative teamwork is seen to be appropriate to developing the levels of effectiveness needed for those health care organisations...

One MNC′s attempts to develop empowerment strategies are reviewed. These strategies are based on a cross‐cultural study of employee needs in the company′s Australian, German and Japanese subsidiaries. Although the need to control stands out in each of the three countries, employee eeds...

Describes how relationships were studied between employee attitudes, customer satisfaction, productivity, and administrative effectiveness at two points in time in a computer‐hardware customer‐service organization ‐ 281 employees from 92 departments participating at time 1, and 215...