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Governing through Teamwork: Reconstituting Subjectivity in a Call Centre

Knights, David - In: Journal of Management Studies 40 (2003) 7, pp. 1587-1619

This article focuses on teamworking as a form of governmentality whereby management seeks to govern by distance. This involves mobilizing the support and commitment of employees to teamworking and organizational goals by appealing to their autonomy, unity, sociability and desire for a more...

Persistent link: https://www.econbiz.de/10005234921

'What Happens when the Phone goes Wild?': Staff, Stress and Spaces for Escape in a BPR Telephone Banking Work Regime

Knights, David - In: Journal of Management Studies 35 (1998) 2, pp. 163-194

Persistent link: https://www.econbiz.de/10005672137

'How would you measure something like that?': Quality in a Retail Bank

Knights, David - In: Journal of Management Studies 34 (1997) 3, pp. 371-388

Persistent link: https://www.econbiz.de/10005672180

Making a Niche: The Marketization of Management Research and the Rise of ‘Knowledge Branding’

Mehrpouya, Afshin; Willmott, Hugh - In: Journal of Management Studies 55 (2018) 4, pp. 728-734

Persistent link: https://www.econbiz.de/10012094355

‘The Substitution of One Piece of Nonsense for Another’: Reflections on Resistance, Gaming, and Subjugation

Willmott, Hugh - In: Journal of Management Studies 50 (2013) 3, pp. 443-473

Persistent link: https://www.econbiz.de/10010642971

You Spin Me Round: The Realist Turn in Organization and Management Studies

Contu, Alessia; Willmott, Hugh - In: Journal of Management Studies 42 (2005) 8, pp. 1645-1662

Persistent link: https://www.econbiz.de/10005672240

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