Building on the work of Donald Schön and phenomenological treatments of practice, we propose a phenomenological theory of reflection-in-action that develops this concept further, thereby transcending a number of limitations we find in his theorizing. Our theory includes: an appreciation for the...

While the communications and strategy literatures have suggested that ambiguity embedded in texts such as strategic plans many enable the accommodation of divergent perspectives and contribute to building consensus and commitment, little is known about the consequences of such ambiguity for the...