Examines the management of quality from the perspective of organizational culture change. Discusses the nature of quality and the evolution of the management of quality in relation to key issues arising from the literature on organizational culture. It is found that total quality management...

Although restructuring may represent an appropriate managerial response to global competitive pressures of the 1990s, initial research indicates that reorganizing efforts such as downsizing and re‐engineering are not improving organizational performance. The thesis is that structural...

Successful businesses today are attending to internal and external changes. Their leaders value diversity and seek a heterogeneous workforce, recognising that effective work teams are essential in the process. In the shaping and managing of new organisational cultures, consultants can provide...

The telecom sector has changed dramatically during the last decade. In order to meet new regulations, fierce competition and a growing demand for cheap and high quality telecom services by multinationals, European public telecom operators have created pan‐European strategic alliances. This...

Purpose – To investigate how an individual's value structure influences his/her attitudes toward others who are dissimilar and the moderating effects of age, gender, race, and religiosity on this relationship. Design/methodology/approach – A sample of 165 respondents completed the 56‐item...

Purpose – Individual characteristics have been weaker correlates of organizational citizenship behaviors (OCBs) than have attitudinal and contextual variables; however, few individual characteristics have been examined. This paper seeks to broaden the search for possible antecedents to include...

This article investigates the potential mediating role of organizational commitment in the relationships of leadership behavior with the work outcomes of job satisfaction and job performance in a non‐western country where multiculturalism is a dominant feature of the workforce. It also...

Examines potential individual difference and work culture correlates of workaholism in organizational settings. Data were collected from 251 women MBA graduates in managerial and professional roles using anonymous questionnaires. Workaholism types were determined using measures developed by...

Job‐related stress has significant untoward consequences and appears to be wide‐spread. Although job‐related stress has a number of causes, the focus of this study is the stress associated with the lack of alignment between managers’ societal values and the culture of the organization in...