Purpose – This paper aims to contribute to the understanding of organisational transformation in light of major perturbatory change agents such as the internet. This is carried out through analysing the dynamics of change in the Australian tourist industry and travel agents in particular....

Purpose – The purpose of this paper is to address important but unresolved questions regarding how different knowledge transfer processes and characteristics affect knowledge transfer effectiveness (KTE). This study, which draws on an integrative knowledge management framework, forces us to...

Purpose – This paper seeks to explore the loss of organizational knowledge during organizational change processes from a knowledge perspective. Design/methodology/approach – Recent developments in the fields of organizational change and organizational knowledge are reviewed, then the...

Purpose – To develop a model in which alternative patterns of management control are confronted with situational and institutional features in the context of transactional relationships. The model could be of use to managers in making rational decisions regarding the boundaries of the...

Purpose – Most people participate in various groups and communities simultaneously. Many authors have pointed to the importance of multi‐membership for knowledge sharing across communities and teams. The most important expected benefit is that knowledge that has been acquired in one...

Purpose – This paper reviews recent discussions in the information technology (IT) and management literatures in order to consider their implications and to make a series of predictions about organizational life in the coming e‐business era. Design/methodology/approach – A wide variety of...

Purpose – Despite the increasing popularity of virtual communities of practice (VCoPs), our understanding of how to intentionally form, develop and sustain them is still at an embryonic stage. Aims to go some way to remedying this. Design/methodology/approach – Investigates the attempt by 14...

Purpose – The nature of narrative is important, and with the development of awareness of knowledge processes, it becoming more important. In particular its notions can be enhanced by examining it in terms of antenarrative. Ultimately the paper aims to explore the relationship between narrative...