Tolsby, June - In: Journal of Organizational Change Management 13 (2000) 5, pp. 482-492
way the employees perceived their flexibility and personal involvement in their work. By employing Taylor’s initial works … increasing employees’ work engagement, the IT system had the opposite effect. Demonstrates that the new IT system contributed to … a deskilling of the employees, to a more task‐oriented approach to their work, and to increased employees …