Spector, Bert; Beer, Michael - In: Journal of Organizational Change Management 7 (1994) 2, pp. 63-70
The failure rate of TQM interventions exceeds 75 per cent. Contends that it is missteps in the implementation of TQM – and other associated change efforts such as process re‐engineering – that undermine the likelihood that the intervention will contribute in a significant and lasting way...
