Parker, Mike; Slaughter, Jane - In: Journal of Organizational Change Management 6 (1993) 4, pp. 43-56
Total quality management (TQM) is usually presented as a proven “win‐win” solution to the problems of private and public sector organizations. However, actual TQM programmes (under a variety of names) have a poor track record in their own terms and a strong faddish appearance. Despite the...