Sharma, Piyush; Kong, Titus Tak Chuen; Kingshott, … - In: Journal of Service Management 27 (2016) 5, pp. 773-797
Purpose The purpose of this paper is to use “positive organizational behavior” and “transformative service research” paradigms to introduce “employee well-being” as a focal construct in the process by which internal service quality (ISQ) drives employee satisfaction, commitment and...