Ruiz-Mafe, Carla; Bigné-Alcañiz, Enrique; … - In: Journal of Service Management 31 (2020) 3, pp. 465-487
Purpose: This paper analyses the interrelationships between emotions, the cognitive information cues of online reviews and intention to follow the advice obtained from digital platforms, paying special attention to the moderating effect of the sequencing of review valence....