Gebauer, Heiko; Haldimann, Mirella; Saul, Caroline Jennings - In: Journal of Service Management 28 (2017) 5, pp. 914-935
Purpose Despite the opportunities provided by pay-per-use (PPU) services, product companies in business-to-business sectors often fail to compete systematically by using them. The purpose of this paper is to explain how companies can avoid failures when it comes to PPU services. The paper...