Tortorella, Guilherme; Narayanamurthy, Gopalakrishnan; … - In: Journal of Service Theory and Practice 31 (2020) 2, pp. 203-224
Purpose: This paper aims at examining the impact that COVID-19 pandemic and its related work implications have on the relationship between lean implementation and service performance. Design/methodology/approach: The author surveyed service organizations that have been implementing lean for at...