Purpose – The purpose of this paper is to examine the utility of a selection instrument in predicting service and technologically oriented performance in technologically oriented businesses in mainland China and Japan. Design/methodology/approach – Data was collected from 262 employees in...

Purpose – The purpose of this paper is to respond to call for the greater study of emotional intelligence (EI) and leader effectiveness as well as the potential role of EI as a moderating variable in non-Western countries. Design/methodology/approach – The paper surveyed 352 managers in...